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Level 5-Module 12
General
Contribute to policy development
Establishing contact customer and clarifying customer needs
Negotiating techniques
Providing information and advance and fostering and maintaining business relationships
Facilitating and capitalizing on change and innovation
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Contribute to policy development, establish and conduct business relationships, facilitate and capitalize on change
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Nurse Anesthetist - Level V - Ethiopia
Level 5-Module 12
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Introduction
Learning outcomes
Systems thinking and impact
Policy definitions
Elements of policy
The policy-making process
Policy analysis
Policy intervention
Politics, laws and budgets
Political processes
The political arena
Rule makers and timeframes
The decision-making process
Summary
Introduction
Learning outcomes
Establish contact with the customer
Maintaining a welcoming customer environment
Techniques of greeting customers
Maintenance of customer data
Appreciation
Keys to successful selling
Clarifying needs of customers
Summary
Introduction
Learning outcomes
Negotiations techniques: overview
Why negotiation Is necessary?
Types of negotiation
Negotiation styles
Negotiation tactics
Steps for negation
Skills required for negotiating
Nonverbal communication in negotiation
Emotion in negotiation
Affect effect
Negotiation techniques / tips
Summary
Introduction
Learning outcomes
Providing information and advice
Foster and maintain business relationships
Business agreements
Summary
Introduction
Learning outcomes
Planning for change
Develop creative and flexible solutions
Supporting individuals and teams
Summary
Introduction ►