The need to talk
Challenges in counselling may also include a situation where the young person is very vocal and wants an outlet to express other concerns that may not be directly related to the immediate counselling need as you perceive it.
Give young people the opportunity to express their needs and concerns. If you cannot help them, show that you are listening to the concerns that they are trying to express. When possible, refer them to someone who can help with the problem.
If you cannot help or refer them to someone who can provide assistance, then demonstrate care and concern about the problem. However, be clear that you cannot help.