In this Study Session, you have learned that:
- Good governance of a water utility encompasses participation of stakeholders, transparency, responsiveness, consensus, equity and inclusiveness, effectiveness, efficiency, accountability and independence.
- Sound financial management is crucial to ensuring an adequate and safe water supply.
- Asset management is the process of operating and maintaining systems, with the objective of cost-effectively providing the best possible service to users.
- Customer complaints should be handled diplomatically and used as a means to rectify flaws in the system.
- There may be complaints that are unresolvable. These may then have to be passed to an independent party for resolution.
- Drinking water standards exist to ensure the safety of water for human consumption, and they encompass microbial, physical and chemical parameters.
Last modified: Tuesday, 2 August 2016, 4:25 PM