SAQs

Now that you have completed this study session, you can assess how well you have achieved its Learning Outcomes by answering these questions.

In Column A of the table below you will find a series of statements related to good governance of a water utility. Select the word or phrase from the following list that best applies to each statement and insert it in Column B:

accountable, effective, efficient, equitable and inclusive, independent, obtaining a consensus, participation, responsive, transparent.

Column A Column B
Rapidly set up an emergency water supply system with road tankers when the mains supply was cut due to construction work
Make sure everything happens with minimal duplication of effort
Operate free from pressure from local businesses and the village chief
Consider the opinions of all the stakeholders in a project to divert a river, and then arrive at a decision that is acceptable to the majority
Explain to a village why its water supply was cut for three days
Everyone comes together to decide on the location of a water tower
Make sure all the villages in a given area are included in a water supply scheme and that each village gets adequate water for all its needs
Allow people to see the paperwork on how a tender was awarded
Choose the right water treatment method to get rid of fluoride

Show answer

The most appropriate choice of words is shown below.

Column A Column B
Rapidly set up an emergency water supply system with road tankers when the mains supply was cut due to construction work responsive
Make sure everything happens with minimal duplication of effort efficient
Operate free from pressure from local businesses and the village chief independent
Consider the opinions of all the stakeholders in a project to divert a river, and then arrive at a decision that is acceptable to the majority obtaining a consensus
Explain to a village why its water supply was cut for three days accountable
Everyone comes together to decide on the location of a water tower participation
Make sure all the villages in a given area are included in a water supply scheme and that each village gets adequate water for all its needs equitable and inclusive
Allow people to see the paperwork on how a tender was awarded transparent
Choose the right water treatment method to get rid of fluoride effective

Which of the following statements are false in relation to asset management in a water utility? Give your reasons for choosing them.

    Show answer

    A is false. Asset management for a water utility encompasses all the assets related to water supply, not just the water treatment plant.

    C is also false. The Asset Management Plan has to be reviewed regularly and revised as necessary.

Arrange the following tasks in the proper sequence for handling a customer complaint:

  • Resolve the complaint.
  • Document the complaint and how it was resolved.
  • Learn from the complaint and rectify any problems.
  • Listen to the complaint.
  • Understand the issue.

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The preferred sequence is as follows:

  1. Listen to the complaint.
  2. Understand the issue.
  3. Resolve the complaint.
  4. Document the complaint and how it was resolved.
  5. Learn from the complaint and rectify any problems.

Identify the chemical water quality parameter(s) that would need to be controlled to prevent each of the following conditions.

Condition Parameter(s) that need to be controlled
Reddish-brown colour in the water
Methaemoglobinaemia
Skin cancer
Salty taste
Damage to the nervous system
Kidney problems
Corrosion of pipes
An objectionable, pungent odour
Fluorosis

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You should have identified the following chemical substances in the ‘Parameters’ column.

Condition Parameter(s) that need to be controlled
Reddish-brown colour in the water Iron
Methaemoglobinaemia Nitrate, nitrite
Skin cancer Arsenic
Salty taste Chloride
Damage to the nervous system Copper, cyanide, lead, manganese, mercury
Kidney problems Cadmium, mercury
Corrosion of pipes Sulphate
An objectionable, pungent odour Ammonia
Fluorosis Fluoride

Modifié le: lundi 3 octobre 2016, 05:22