Learning Outcomes

When you have studied this session, you should be able to:

  • Define and use correctly all of the key words printed in bold.
  • Briefly describe the considerations for good governance of a water utility. 
  • Describe the various factors to be considered in keeping a water treatment plant operational.
  • List the steps that should be followed in dealing with customer concerns. 
  • Outline the main parameters used to define water quality standards.

Last modified: Tuesday, 2 August 2016, 4:24 PM