Learning outcomes

When you have studied this study session, you should be able to:

  • Define and use correctly all of the key words printed in bold.
  • Explain the importance of appropriate dispute resolution in workplace
  • Identify sources of conflict in an organization
  • Discuss consequence of improperly handled conflict
  • Describe the conflict Spiral process
  • Identify the issue-based problem -solving steps
  • Identify the six-step problem-solving (conflict resolution) methods
Last modified: Tuesday, 21 March 2017, 3:52 PM