Learning outcomes

When you have studied this session, you should be able to:

  • Define and use correctly all of the key words printed in bold.
  • Describe the attitudes required for creating a welcoming customer environment
  • Identify skills required for customer service
  • Describe the techniques of greeting customer
  • Discuss the seven techniques of establishing rapport with customer
  • Explain the tasks that help to maintain customer data
  • Identify the basic buying needs of customers pertaining to a product
  • Describe the techniques of assessing customer needs
Last modified: Tuesday, 21 March 2017, 2:29 PM