Establish contact with the customer
Establish Contact With Customer
Definitions of a Customer
A customer (also known as a client, buyer, or purchaser) is the recipient of a good, service, product, or idea, obtained from a seller, vendor, or supplier for a monetary or other valuable consideration.
Classification of Customers
Customers are generally categorized into two types:
- An intermediate customer or trade customer (more informally: "the trade") who is a dealer that purchases goods for re-sale.
- An ultimate customer who does not in turn re-sell the things bought but either passes them to the consumer or actually is the consumer.
Customers also can be classified as internal and external customers:
- Internal customers are people from within your organization who need your assistance.
- External costumers are people from other organizations who come for as recipient of a good or service.