Techniques of greeting customers

Techniques of Greeting Customers

a. Greeting Customers

The purpose of greeting customers is to create and maintain a welcoming environment. We achieve this by applying the following techniques.

  • Be attentive, acknowledge a person as soon as they appear, even if you're busy
  • SMILE!
  • Establish eye contact
  • Tell them your name
  • Ask how you can help
  • Give the customer your full attention
  • Be polite and courteous

b. Establishing Rapport

Establishing rapport helps take the customer feel comfortable and also make the customer feel important and valued

Behavioral scientists have discovered a number of specific kinds of behavior that contribute to establishing a personal rapport. Here are seven techniques to establish the rapport.

  1. Smile sincerely -not false, paste-on smile, but one that starts with your eyes.
  2. Keep a relaxed, open stance.
  3. Lean slightly toward the customer, being careful not to invade his personal space.
  4. Maintain eye contact. You will be considered more confident, honest, and knowledgeable by customers.
  5. Occasionally touch the person in nonthreatening manner.
  6. Know the customer's name and use it when speaking with him.
  7. Subtly mirror the customer behavior. Match his rate of breathing; speak at his rate of speech and in his tone of voice. Assume a posture similar to his and use similar body language. We all relate to those feel are like us.
Last modified: Tuesday, 21 March 2017, 2:29 PM