Customers need to know that we appreciate their business. Saying "thank-you" through words and actions is a good starting point. Let customers know that you are glad they have chosen to do business with you - this conveys a positive message and encourages them to come back.
Your customers will have expectations of how their needs should be met. Find out what their expectations are and exceed them with exceptional customer service - this is a sure way of winning "life-long" advocates for your business! Remember that in order to improve your business profitability you will need to:
- Become familiar with your customers and establish trusting relationships with them.
- Ask your customers what their expectations are.
- Live up to their expectations and plan to exceed them whenever possible.
- Be consistent and courteous when serving your customers.