Learning outcomes

When you have studied this study session, you should be able to:

  • Define and use correctly all of the key words printed in bold.
  • Identify the different types of negotiating techniques
  • Describe the four elements of negotiation
  • Identify the five styles/responses to negotiation
  • Discuss the steps required during the process of negotiation
  • Describe commonly used tactics in negotiating
  • Describe the skills required for effective negotiating
  • Describe the effect of moods on the negotiation process
  • Identify some of the characteristics of a successful negotiator
  • Describe factors that can influence the outcome of negotiations
Last modified: Tuesday, 21 March 2017, 2:32 PM