Learning outcomes

When you have studied this study session, you should be able to:

  • Define and use correctly all of the key words printed in bold.
  • Explain the importance providing information and advice to customers
  • Describe ways of providing information and advice to customers
  • Describe the key points in fostering and maintaining business relationships
  • Discuss the uses of business agreement
  • Identify types of business agreements
  • Discuss process of finalizing a business agreement
Last modified: Tuesday, 21 March 2017, 2:33 PM